ChatBuddy´╝îreach all your customers here

Focus on Southeast Asia local e-commerce,

one-stop solutions for multi-platform multi-store customer service management

Free trial
Omni-channel accesses for chat
One-stop solutions to aggregate multiple e-commerce platforms, stores, and multiple social media channels
FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

Aggregator of customer acquisition channels

IM inbox meet customer expectations for instant messaging

One store, One channal

Covering all mainstream social media channels

Web widget can be embedded in your website

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

Automatically and efficiently assigning agents

Intelligent chat routing without congestion

Equally route chats to agents to quickly start chat

Intelligent queuing when it's busy

Regular customers first, assuring services quality

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

Workspace facilitates instant reply

All-round insight into customer needs, provide full services

System notification, open Workspace with one click

Countdown to improve first reply time,increasing customer satisfaction rating.

Save typing time by inserting common phrases with just a few keys

Capture customer demands according to user information, interaction histories and order status

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

AI chatbot responds in seconds

Indonesian chatbot assistant, learns 90% standard Q&A

Faster: Chatbot increases the reply efficiency by 100%

More accurate: Based on deep learning technology, the accuracy is higher than 90%

More comprehensive: Cover almost all application scenarios, improving fine servie.

Easier: Knowledge Base is easy to use

Better: Chatbot reports monitor service quality

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

All-round evaluation system

Evaluation invitation improves service quality

Omni-channel chat satisfaction rating

Unified evaluation standard improves service quality

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

Tickets used for follow up complex issues

No email or message dropouts

Customize ticket templates

Support custom ticket fields and ticket templates

Freely select a ticket template when creating a new ticket

Agents can manually assign a ticket to anyone and pick up unassigned ticket by themselves

Seamless transfer of tickets

Mutiple ticket views

Generating multiple ticket views according to ticket source and processing status

FlashDesk - social commerce & live stream shopping solutions
FlashDesk - social commerce & live stream shopping solutions

Visual reports

Real-time monitoring for efficient management

Free agent management

Easily assign agents to any group

Real-time dashboard

Real-time monitoring of agent work efficiency

Real-time viewing of agents workload

More varing reports

All-round view, including agent workload, channel reception and etc.

Calculate retail conversion rate, monitor store performance

Our core strengths

Safe and reliable official authorization

Official API authorization

No risk of password leakage

Centralized and efficient responses

Centralized processing of multi-platform and multi-store customer messages such as Shopee and lazada

Real-time monitoring of agent performance

Multidimensional reports visualize the agents performance and reception details, helping flexibly staff your team

Flexible and multi-dimensional tickets views

Tickets can be classified according to multiple dimensions such as channel source, tickets status, type and assignee

AI helps improve human efficiency

Intelligently assist agents to solve customer problems

Send and receive messages accurately and without dropouts

Directly request API to get data without delays and dropouts

ChatBuddy provides one-to-one service with professional implementation consultants

Experts work together

to ensure the successful implementation solutions

Implementation service

Implementation consultants provide one-to-one services to help you initialize configuration, synchronize data, guide you to get started

Corporate Training

Professional training instructors will give you a tutorial of product value, operation and tips, and share successful implementation cases

Service support

Technical experts answer your questions and solve product problems at any time; listen to your feedback and help product managers optimize functions

Customer operation

Provide a variety of knowledge sharing, industry exchanges, advanced consultation, analyze your reports, and help enterprises succeed